Allergy Case Study – Ria Chordia | Translating Ideas Into Experiences

Allergy Case Study

Allergy Case Study

Challenge - Improving the communication between customers and staff when dining out to facilitate security

My Role - Product lead, Affinization, 3d modelling, Animation

Team Members - Four

Project Time - Fall 2021

UX PROBLEM

Target Audience

Children and young adults with allergies, intolerance, or dietary restrictions

Target Place

Mid size restaurants establishments in the US

PRIMARY RESEARCH

20 Interviews

10 Restaurant Staff

10 Dietary Restrictions

INSIGHTS - 650 POINTS

Round 1- Grouping data points
Round 2- Identifying the common factors
Round 3- Creating meaningful insights
Round 4- Create How Might

Lack of communication between staff and customers
Limited accommodations
No allergy training in restaurants
Hard time planning where to eat.
Extra attention is required
Human errors occur due to lack of communication

HOW MIGHT WE?

Create a system that allows for customers to effectively and quickly plan social outings without hindering their social life?
Create a system that lessens the possibility of human error off waitstaff, increases communication flow, and facilitates a feeling of security for customers?
Design a system that allows for clear understanding of food options for customers and more fluid communication between staff when handling dietary restrictions?

STORYBOARD

GOAL

To increase communication in restaurants to create a more transparent experience for people with dietary restrictions

SOLUTION

Developing allergy: a system that allows for users to take control and have all of their allergies and food intolerance in one portable location. This system would reduce the amount of errors in communication of individual dietary restrictions, while allowing users to feel a sense of security dining out.